100% of CAB clients satisfied with the service they received!

• How easy was it for you to access advice?

Easy 89%
Neither easy nor difficult 5%
Difficult 3%
Don’t know/no opinion 3%

• How satisfied were you that the advice or information given to you helped you to sort out the problem you contacted us about?

Satisfied 94%
Neither satisfied nor dissatisfied 6%
Dissatisfied 0%
Don’t know/no opinion 0%

• Overall how satisfied were you with the service you received?

Satisfied 100%

• What difference has our advice made?
- Peace of mind

Improved 86%
No change 14%
Got worse 0%

- Ability to help yourself
Improved 77%
No change 23%
Got worse 0%

- Health and wellbeing

Improved 67%
No change 33%
Got worse 0%

- Income (through employment or access to benefits)

Improved 56%
No change 44%
Got worse 0%

- Ability to manage your money

Improved 32%
No change 68%
Got worse 0%

- Access to the local services you need

Improved 33%
No change 67%
Got worse 0%

• Would you use the service again?

Yes 100%

• Would you recommend the service to anyone else?

Yes 100%